This policy contains the practices and procedures we follow in relation to the collection, processing, and use of your information that you provide to us while using our Website, in accordance with the provisions of the Information Technology Act, 2000 and the rules notified thereunder including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information), Rules 2011 (SPDI Rules).

Prior to using this Website, kindly read the privacy policy carefully and if you do not agree to the terms of this policy, please refrain from accessing the Website. This policy is an integral part of the User Agreement / Terms and Conditions and shall be deemed to be incorporated therein by reference. By accessing the Website or using the Website: (i) you agree to be bound by this privacy policy; and (ii) you consent to the use, collection, processing, storage, and sharing of the data in the manner specified herein.

In this policy, the term ‘Website’ refers to swheal.com; the terms ‘we’ or ‘our’ or ‘us’ refer to HEALTHALIGN ADVISORY LLP, operating the Website; and the term ‘you’ or ‘your’ refers to the user who uses our Website or registers on our Website for himself / herself or is validly authorized on behalf of any other person to use and access our Website for the benefit of such other person. In the event you are accessing or using this Website on behalf of some other person, we shall assume that you are duly authorized by such person to share their information with us and we shall not independently verify the veracity of your authorization. In the event you do not have sufficient authorization to share such information with us, you shall be solely responsible for your acts and omissions including sharing of information with us by you.

Any part of this privacy policy can be changed without any notice to you. The updated policy shall be posted on the Website so that it is always available to you and we encourage you to periodically go through our privacy policy; however, in case of substantial changes to the policy, we shall notify you in accordance with applicable laws through your email id / phone number provided to us.

A. What information do we collect?

1. When you access our Website, information relating to you which assists in identifying you and information submitted by you is collected by us, which is: a) Any information provided to us such as name, email id, or such other personal information as you browse or access any information on our Website. b) Any information made available to us by your usage of this Website including your comments, feedback, review, etc. c) Demographic information such as the services your prefer, events you intend to participate in, and events you like. d) Information like your IP address, the type of browser you are using, the amount of time spent on our Website by you, the pages accessed or the site you were last on before you left us, the type of mobile and the operating system of the device you are using. e) Financial information such as Bank account or credit card or debit card or other payment instrument details which constitute sensitive personal data or information if you undertake any transaction through our Website. f) Any information relating to marketing and communications, such as your address, email address, information posted in service requests, offers, discounts, letters, wants, feedback, comments, testimonials, endorsements, pictures and discussions in our blog and chat boxes, community posts, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, customer service calls or audio recordings, and your communication preferences. Please note that we do not collect or store any healthcare-related information (including medical records) of users of our Website unless the same is voluntarily shared on our platform by the users while sharing review / feedback / comments on the content posted on our Website as per the User Agreement / Terms and Conditions posted on our Website.

2. When you log in to our Website or sign in to your account on our Website using a third party interface (your google account, facebook account etc.), we collect the information as allowed by such third party. For more information on how much data and information is shared by such third parties with us, please refer to their respective privacy policies or their terms on data sharing.

3. We also use ‘cookies’. Cookies are small pieces of data that are stored on your computer and they help us in remembering/recalling some information about you while you access our Website such as your preferences, your log in details, etc. You may change the cookie settings on your browser if you are not agreeable to the use of cookies.

B. How do we use the information collected?

1. We shall use the collected data and information for the following purposes- a) To improve user experience, search results, and quality of our services based upon your preferences etc. including improving the quality and content of the Website; b) To help us learn about your requests and support needs; c) To send messages, alerts, and any other promotional information to you regarding relating to the content on our Website including any surveys, feedback forms, etc.; d) To share information with governmental agencies pursuant to lawful requests for information as required under any law applicable in India and outside India; e) To enforce the terms of this policy or to defend ourselves or our employees / agents in legal proceedings; f) To share information with our employees, third-party service providers etc. on a need-to-know basis for purposes of customer support or to resolve your queries /feedback or to enhance the quality of user experience for you; g) To streamline and facilitate advertising for the advertisers or for us, on our Website, by showing tailored ads that we believe might be relevant to you; h) To review Website insights and performance without identifying you; i) To perform our obligations and to enforce our rights that arise out of any agreement between you and us.

C. How long will we be storing your Data?

We shall store your data: (i) no longer than necessary for the purposes for which the personal information is received and processed; or (ii) in accordance with applicable laws.

D. Sharing and Transfer of Data / Intended Recipients

1. We also share your information with government agencies, judicial forums if we are required by the law or by a judicial order, to do so.
2. Additionally, we share your information with third parties for processing your transactions or serving you better in accordance with the purposes highlighted above. We shall ensure that we share such data only with entities who provide for at least equivalent data security measures as that provided by us.
3. We also share your information with applicable entities when we are investigating fraud or any breach of this agreement.
4. We may also share your information with our affiliate entities solely in connection with the purposes highlighted above and to fulfill the transactions for which our services have been availed.
5. LLP is the collector of the information and will retain the information

 

E. Security of Your Data

1. We employ robust and stringent security practices across managerial, technical, operational, and physical security control measures for the storage, use, and processing of your data.

2. While we take reasonable measures to maintain the security of your information, we are not liable for any loss, unauthorized access, or harm resulting from the misuse of your personal information, except in cases directly attributable to our negligence or non-compliance.

3. You are responsible for safeguarding your login credentials and associated password recovery methods such as phone numbers and email accounts.

F. Contact Us

1. If you need to revise or review any part or all of the data or information you have provided to us, or if you wish to withdraw your consent, please contact us at relations@swheal.com. If you withdraw your consent to the terms of this policy, we will not be responsible for providing further access to the Website.

2. In case of disputes or grievances concerning this policy or our terms and conditions, you can address them to our grievance officer at the following details:

   Email: relations@swheal.com

3. Our grievance officer will take cognizance of the matter and take steps to resolve it in accordance with applicable laws.

4. In the event of non-compliance with this privacy policy, our Agreement, or relevant laws by us, you have the option to terminate usage of our services.

G. Acknowledgment

1. When visiting third-party websites or links available on our Website, please note that the use and collection of your data will be governed by the privacy policy of such third parties. We shall not be liable for any manner of use and processing of such data by third parties.

2. By agreeing to this policy, you also undertake not to host, store, transmit, display, upload, modify, update, share, or publish, on our Website or any associated platform (e.g., email groups) of which you are a part by accessing or using the Website, any information that:

   • Belongs to another person without proper authorization;
   • Is obscene, pornographic, invasive of privacy, insulting or harassing, racially or ethnically objectionable, or promotes illegal activities;
   • Is harmful to children;
   • Infringes intellectual property rights or violates any law;
   • Deceives, misleads, or contains false information;
   • Impersonates another person;
   • Threatens national security, public order, or unity;
   • Contains malicious software or code;
   • Pertains to unverified online games or unauthorized online gaming promotion;
   • Is patently false and intended to mislead or harass for financial gain or causing harm to others.

We uphold all the rights guaranteed to citizens under the Constitution, including those outlined in articles 14, 19, and 21.